FREQUENTLY ASKED QUESTIONS

Got questions? We got answers!

ORDER ISSUES

I'm missing a product from my order, what do I do?

If you receive the wrong item or faulty items in your order, please reach out to us at support@thebrothersnarms.com.

We will gladly send you the correct item with free expedited shipping, and you can keep the items from the incorrect order. We only ask that you show proof of of your original receipt so we can verify your order, and where to send your updated items.

What do I do if I receive a faulty item in my order?

If you receive the wrong item or faulty items in your order, please reach out to us at support@thebrothersnarms.com.

We will gladly send you the correct item with free expedited shipping, and you can keep the items from the incorrect order. We only ask that you show proof of of your original receipt so we can verify your order, and where to send your updated items.

Will you refund the shipping charges on my parcel?

If you decide to ship your order back to us then we will cover the shipping cost for you. No worries!

What do I do if the Gift Card(s) I bought hasn't arrived?

Since all of our gift cards are delivered to you via email, and on your order thank you page, all you need to do is let us know your order number and/or send us your order receipt and we'll send you a brand new gift card via email.

SHIPPING

How can I purchase a gift card?

Gift cards can be purchased just like any other item in the store. The gift card will be delivered to you via email, and you can send it to whomever you like!

The gift card will never expire, and can be used on any items in the store that aren't currently on sale.

Why have I received an email saying the item I've ordered is out of stock?

If this happens just reach out to us at support@thebrothersnarms.com  and we'll make sure the item you ordered is on it's way, or if it is an inventory error on our end we will gladly refund your order and let you know when the item will be back in stock.

This is a rare issue because we don't allow orders to be placed for items that are out of stock. The only time you'll be able to do this is if we have a pre-order item listed.

How long does the shipping take?

Because all of our products are sourced and manufactured in the United States, the shipping times are faster than most other CBD companies. From time of order to delivery at your front door it will usually take 3-7 business days. 80% of our orders are delivered within 5 days.

Can you tell me more about your Price Promise policy?

RETURNS AND EXCHANGES

What is your return policy?

We offer lifetime refunds on all items except gift cards. During the LIFETIME refund period, if for any reason you’re not completely satisfied with your purchase you can get a 100% refund. Providing you have purchased a product from our online store, we will issue you a full refund during this time.

You do NOT need to return the product to get your money back. Just email us and let us know. However, you do have the option to send it back to us.

How do I make a gift exchange?

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Can you tell me more about the BNA Stronghold Guarantee ?

Dear fellow Brother in Arms:

Bear witness to the greatest refund policy known to mankind. We got you covered!

“Lifetime Refunds, check. 100% Money back guarantee, check. Lifetime exchanges, check. No need to mail back product, check. Absolutely Zero Risk, check “

During the LIFETIME refund period, if for any reason you’re not completely satisfied with your purchase you can get a 100% refund. Providing you have purchased a product from our online store, we will issue you a full refund during this time.

Can I really get a full refund or exchange my product at any time? Even years later? Absolutely! When we said anytime, we meant it!
Yes, should you want to exchange your product for a product of equal or lesser value, or get a refund, you are able to do so at any time.

If you choose to exchange your product for a product of lesser value, we will not refund the difference.
I.e., if your product costs $99.99 and you exchange for a $49.99 product, we will not refund you back $50.
Please fill out the contact form for instructions on returning your purchase.

When can I expect my refund?

Since customers are not required to send items back to us get a refund, refunds are granted within 48 hours of the customer reaching out to us.

We only ask that the customer shows proof of purchase in one of a few ways: order number, a screenshot of your order, or forward us your order confirmation email.

Full refunds will be debited back to the card on file for the order.

COMMON CBD QUESTIONS

Is CBD legal?

Well, both yes and no.

Regarding federal law, hemp oil products containing less than 0.3 percent THC are legal to purchase, sell, and consume throughout the United States. Again, states can still decide if they want to support this measure based on their own laws.

Will I pass a drug test?

Damn straight. All of the products sold through Brothers N Arms and its subsidiaries are lab tested to contain 99.95% pure CBD. This means that it is not enough to show up on any drug test. No need to worry about failing any drug test after taking our CBD.

Is it going to get me high?

Does CBD get me high?

This question has been brought to my attention several times AND I believe it is important to address this question clearly.

And the answer is NO!

CBD oil does not produce symptoms of feeling high. It does not change your mental, perceptual or physical state like THC does. All of our products are derived from isolate and contain less than 0.03% THC. If you’re interested in learning more about the effects of hemp on the body and mind, feel free to drop us a line and we will find the best way for you to utilize our products.

Can it actually replace prescription pain and anxiety medication?

While we do not suggest or advise you to quit your pain medication the second you buy CBD, CBD does offer many of the same effects as common prescription medication for pain and anxiety. CBD is a common tool many people use to help themselves weaned off of pain medication.

If you are thinking of getting off of your pain medication and replacing it with CBD, please consult your physician before doing so.

Can I take it long term?

ABSOLUTELY! CBD is safe to consume long term, and at extremely high doses with minimal side effects. Although we strongly recommend following the usage instructions listed on the product.

Is there a legal age limit for CBD?

As it stands, the conflicting rules and regulations all over the country make it hard to give a straight yes-or-no answer on the question of “can I buy CBD in my jurisdiction?” Instead, readers are encouraged to conduct individualized research into their police departments and statutory regulations regarding CBD and age requirements. As a general rule, patrons above 21 years of age should almost always be in the clear, as they can certainly enter and purchase from any establishment that would carry CBD oil.

But for those under 21 and especially those CBD users under 18 years of age, the question is a much more important one. They are encouraged to reach out to their local P.D. and ask for clarification on the existing federal, state, and local rules that might prevent them from purchasing the CBD products they have had their eye on.

STILL HAVE QUESTIONS?